the screen is frozen with the wallpaper null

Hard reboot the device. If it still doesn't work, you can try power washing it (wipes all data) by holding esc+reload key+power at the same time.

We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com

“the screen is frozen with the wallpaper”

Asked by ken 2 years ago

Hard reboot the device. If it still doesn't work, you can try power washing it (wipes all data) by holding esc+reload key+power at the same time.
Answered by Anonymous 1 year ago
Sorry, there was a problem. Please try again later.
We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com
Answered by HP Team 2 years ago
Sorry, there was a problem. Please try again later.