“the screen is frozen with the wallpaper”

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• Hard reboot the device. If it still doesn't work, you can try power washing it (wipes all data) by holding esc+reload key+power at the same time.

  Answered by Anonymous 1 year ago

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• We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com

  Answered by HP Team 1 year ago

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