Questions & Answers
- Model:
- 14-dq6012dx
- |
- SKU:
- 6613877
Q: QuestionIf the storage becomes full on HP 2025 Student Business Laptop Computer - w/1 Year Office 365, 16GB RAM, 128GB UFS & 256GB SD Card, Ai Copilot Intel 4-Core Processor, HD Display, Windows 11 Pro(Lavender), can you replace the SD card?
Asked by Crissy.
- A:Answer The primary storage is soldered to the motherboard and cannot be upgraded. There is no way to add a hard drive or solid state drive. You can add a SD card to store documents, music, and photos, but would not be useful for installing apps.
Answered by GlennW
Q: QuestionIs it good for gaming?
Asked by Soph.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Willow Green
- A:Answer No. There isnt a lot of room for games on it and it tends to run slower, even when just on the internet. I would go with a better computer if you want to primarily use it for gaming.
Answered by KaliB
Q: QuestionDoes this system have Excel!
Asked by Bevlc.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Willow Green
- A:Answer No
Answered by TDOGG
Q: QuestionCan you download social media apps, eg fb, ig, tt, etc
Asked by Jlfm.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Pale Rose Gold
- A:Answer Thank you for your question about this HP laptop! This laptop will be able to download and install anything from the Microsoft Store. You can also access those social media sites through the preinstalled browser on it.
Answered by HP Team

Q: QuestionCan you add storage to this computer?
Asked by Nikki.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Natural Silver
- A:Answer Hi! Thanks for asking. The internal storage for the HP 14-dq6011dx laptop computer is not upgradable, but you may add extra storage either by inserting an SD card into the laptops SD card slot, or attahcing an external USB storage device.
Answered by HP Team
Q: QuestionCan the battery be replaced on this computer?
Asked by CGG79.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Natural Silver
- A:Answer Thank you for your question about this HP laptop! Yes, the battery is replaceable. HP highly recommends going to an authorized HP service provider like Geek Squad to do the replacement.
Answered by HP Team
Q: QuestionCan I use a mouse with this computer?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Willow Green
- A:Answer Thank you for the question. Yes, you can use a mouse with this laptop if you do not want to use the touchpad.
Answered by HP Team

Q: QuestionHow much does the computer weigh
Asked by Bingo.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Willow Green
Q: Questioncan this laptop handle overnight gaming?
Asked by LittleTimmy.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Honey Lavender
Q: QuestionHow do I know is charging?
Asked by Smith.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Sky Blue
Q: QuestionDoes it have Windows 11?
Asked by Lil.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Sky Blue
- A:Answer yes
Answered by StevenM
Q: QuestionIs this come with windows 11
Asked by Lii.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Sky Blue
- A:Answer Yes
Answered by Brandonirmer
Q: QuestionWill you deliver? Will you set up?
Asked by Joe.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Natural Silver
Q: QuestionIs this laptop new?
Asked by mike.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Sky Blue
Q: Questiondoes this have a built in charger
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Natural Silver
Q: QuestionCan the firmware be updated with a flash drive?
Asked by Will55128.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Natural Silver
- A:Answer It could not, best buy tech over phone had me do several things and concluded that contacting HP would be best...after 3 sessions with hp techs trying everything they could, I was sent a box and a label and ask to send it in for warranty repair.thay I did and it has now returned and is setup and rockin out as we speak.
Answered by ShaunaM
Q: Questiondoes this unit have a backlit keyboard?? , and what HP models have the backlit feature??
Asked by JLuck52.
This question was asked about the related product: HP - 14" Laptop - Intel Processor N150 2025 - 4GB Memory - 128GB UFS - Natural Silver
- A:Answer No
Answered by MichaelB











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