“I bought this and can't get my password to type in start menu? The keyboard is not frozen. I clicked on sign in options for pin but still can't get in. What a mess.”

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• For troubleshooting I recommend reaching out directly to HP support or Best Buy Geek Squad. They can better help get this figured out for you.

  Answered by HP Team 7 years ago

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• Have you tried restarting it and logging in? My son had that problem the other day. I restarted the computer pressed the password not pin and it worked. Hope your able to get in

  Answered by Simplyme 7 years ago

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