A:AnswerThank you for your question regarding the HP - 15.6" Touch-Screen Full HD Laptop 15-DY5073DX. Multiple factors can play a part in speed such as the type of programs you are running, how many programs you are trying to run at the same time, and if you are using online programs or just accessing the internet, your internet connection will play a factor. You can check with HP Support or Geek Squad if you feel that it is an issue with the unit.