A:AnswerHello there! The Questions & Answers section is not meant for post-sale technical support so it is highly recommended that you speak to HP Support or Best Buy's Geek Squad to help troubleshoot your laptop. We hope this helps you get in the right direction!
A:AnswerIf HP doesn't provide instructions on how to do this, you can usually find it on YouTube. Be aware, however, that on most consumer laptops (as opposed to those made for business), an authorized technician must be used for any upgrade, or the warranty will be voided.