“I purchased this computer and I expected to use it when I opened the package. There is no power adapter included and there is no reference for me to know what power adapter to purchase. Why are you making this difficult?”

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• Mine came with a power adapter. If I were you, I'd contact Best Buy. I'm betting they'll get one for you.

  Answered by JanetL 4 years ago

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• Hello! I'm sorry to hear about your difficulties! Our laptops are always supposed to include a power adapter in the box, so this is definitely unusual. You can contact either Best Buy (if Open-Box) or HP Support about this issue to receive a replacement. Best Buy: https://www.bestbuy.com/site/contact/null/test_contact_us.c - HP Support: https://support.hp.com/us-en/computer

  Answered by HP Team 4 years ago

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