A:AnswerThe computer doesn't have "dual band" wifi capability, so it won't pick up signals on the 5 GHz wifi band. Please note that the 5 GHz band is not the same thing as "5G" cellular service.
A:AnswerI'm sorry that you have experienced this issue. I recommend reaching out to HP Support so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: httsp://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.