A:AnswerI am sorry to hear about the issue that you are having with having the keyboard and mouse "talk" with your now HP All-in-one desktop. I assume that the dongle is in a USB port on the back side of the computer. Did you check the battery compartments to make sure that that the plastic inside them blocking the battery charge is removed?
A:AnswerHello and thank you for asking. I am unable to assist you with this. Please contact the Geek Squad at your local Best Buy. They can help you with your question.