“When I set up the USB to my computer, why does it only print in black and white, not in color from my laptop. THERE IS NO OPTION TO PRINT IN COLOR from my laptop!!!! Yet I can make color and black and white copies. Cartridges are correctly installed.”

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• Yes

  Answered by ElizabethV 2 years ago

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• Thank you for the question. When you set up the printer, the final step is printing a test page. Did the test page print black as well as color? Please uninstall the printer and re-install using the software available at 123.hp.com or using the HP Smart App. If this doesn't solve the problem, please reach out to Support.HP.com for assistance.

  Answered by HP Team 2 years ago

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