“I am having trouble setting up the wireless connection. At one point, I got a message saying that the issue is that my computer is 5ghz and the printer is 2.4 ghz. I was advised to change my computer to 2.4 ghz (?) hp.com support was no help”
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Hello, Linda. This HP Deskjet 3755 printer cannot connect to the 5 GHz WiFi band. That just means you need to connect to the 2.4 GHz WiFi band. One thing you can try is the HP Print & Scan Doctor for Windows to see if it can diagnose the issue for you. Here is a YouTube video: https://youtu.be/KpjzDW1udIw Or you may need to look at your wireless router settings to see if what you need to change so you can see the different WiFi bands. You may have different ones already up, they would look like WiFi network name and WiFi network name 5G. The WiFi network name may be 2.4 GHz. The WiFi network name 5G would be the 5 GHz. If you need further assistance with your WiFi router, we recommend reaching out to their tech support.
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