There are full ink cartridges in both slots, and the printer won't print because it thinks there's no ink. I've cleaned the print heads, and swapped out the cartridges for new ones. What else can I do? null

Question

RobertaS · Accepted Answer

Try this try unplugging the plugs behind the printer, waiting a few minutes and resetting the buttons on the front part and hopefully that should work. If that doesn’t work try unplugging it from the wall and plugging it back in. Hope this was helpful.

Answered by RobertaS 2 years ago

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BingFabricsnte · Answer

You forgot to remove the protective cover off the cartridge before installing

“There are full ink cartridges in both slots, and the printer won't print because it thinks there's no ink. I've cleaned the print heads, and swapped out the cartridges for new ones. What else can I do?”

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