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Hi Susan I found out the hard way. you need to make sure there is no paper in the printer as you set it up. just fallow the what it says in the instruction book.
Sorry, there was a problem. Please try again later.We recommend using the HP Smart app on a mobile device for the most convenient connectivity walkthrough. You can also use this user guide for more assistance! http://h10032.www1.hp.com/ctg/Manual/c05152483
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