“Just got this printer set it up and hp smart app saying the brand new ink I got isn’t working. I. Installed the way it said to. I have done All the troubleshooting steps. Is there an issue with my printer that I just got shipped today?”
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Thank you for reaching out. Are you using the ink cartridges that were included with the printer? The supplied cartridges are necessary to initialize (set up) the printer. After those cartridges are depleted, you can insert new retail HP cartridges or Instant Ink cartridges. Please reach out to HP Support to assist.
Sorry, there was a problem. Please try again later.I am sorry to hear that you are having an issue setting up the printer. Make sure that you use the ink that came with the printer first. If that fails, you can exchange the printer during the return period or even contact HP Support and they can look into why your printer is not registering the inks.
Sorry, there was a problem. Please try again later.