“where is the "DOOR" that you open to undo a stuck paper? Is the door inside the printer or outside on the back side.?”

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• Here some troubleshooting steps you can try: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/document/c05547613

  Answered by HP Team 6 years ago

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