A:AnswerI'm sorry that you have experienced this issue. I recommend reaching out to HP Support or the Geek Squad at Best Buy, so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.
A:AnswerYes, this model came out in April 2019. The only available 13.3" inch Envy x360 is an open box: Model:13M-AG0002DX and SKU:6237360. There is a 13.3" inch Spectre x360 Model:13-AW0013DX and SKU:6376412. You can find both models by entering the SKU number in the search box on BestBuy.com.
A:Answerif your storage is filled w/ games and other stuffs, yes it can be slow down. make sure you have plenty of storage for Windows updates and apps and not fill it up full. Otherwise, you will be good.
A:AnswerThe laptop comes with an AC adapter to charge it. This charger does plug into the wall to get its power. It is a relatively small charger, 65 W, but it can charge the laptop quickly.
