“When we load 8.5 x 14 paper in tray 2, the printer does not recognize it has paper. Whether we load a few sheets or many sheets, push it in hard or soft. It just says there is no paper. Is there a secret button or sensor?”
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The paper tray on the M479fdw has two length settings. One is for letter and one is for legal. Because the media pick system is in the back of the engine, the tray must extend out the front for legal. It sticks out an inch or two when the tray is extended. There is a small blue lever in the front of the tray a bit to the right of center. If you squeeze that towards the front of the tray and slide the two sections of the tray together, the tray extends to accept the 8.5x14 paper. Letter paper will still work with the tray extended because it is held in by paper guides, but the tray sticks out and looks like it is not closed even though it is fully inserted.
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