“We just purchased the HP laser printer mfp m28-m31 and cannot get the paper to go into the correct position. What can we do?”

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• To load paper, load paper with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guide. It needs to be slid open to accept the correct size paper. Here is the user guide that will help you see page 12. http://h10032.www1.hp.com/ctg/Manual/c05847830

  Answered by HP Team 6 years ago

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• Make sure you are loading it in the lower slot, and not where the printed paper comes out in the upper slot.

  Answered by Jeff 6 years ago

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