A:AnswerIt could be a driver issue!! We recommend resetting the printer and setting it up as though it's "new," and trying again. If the problem persists, you can reach out to our Tech Support team for more assistance!! https://support.hp.com/us-en
A:AnswerYes you can. I suggest downloading the manual as I did because the box did not have one. All in all it's a good printer for the cost compared to others I looked at.