“Why won't my paper tray lock at 8.5 x 11 paper? This causes a problem in that I get a message saying that my paper tray isn't in. The other problem I am having is that the printer grabs about 10 sheets of paper at a time and causes constant jams!”
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I would suggest you contact the HP support team at https://support.hp.com or you can reach them by phone at 1-800-HPINVENT
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