“My printer went of line during a storm. I reset the router and turned the printer off and on. It keeps telling me to insert the set-up cartridges which are already in the printer. Any suggestions?”

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• Try unlocking all of the cartridges and relocking them, close it up. It should react like you just put cartridges in.

  Answered by JohninGeorgia 4 years ago

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• Hello, Paulita. We are sorry to hear about the challenges you are experiencing. We recommend reaching out to HP Support for further troubleshooting by visiting https://support.hp.com

  Answered by HP Team 4 years ago

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