I bought this printer 12/23/20. I had a paper jam. I cleaned it out. there is no paper left in the printer. I cleaned the rollers like the video said to do.
It says remove any jammed paper and make sure paper tray is installed properly i??? null

Question

I bought this printer 12/23/20. I had a paper jam. I cleaned it out. there is no paper left in the printer. I cleaned the rollers like the video said to do.
 It says remove any jammed paper and make sure paper tray is installed properly i??? null

Dinosaur · Accepted Answer

If you've tried all the obvious fixes (There are likely You tube walk throughs available) and determine it's not a software problem and/or total tech support comes to the same conclusion, that only leaves a hard ware problem which likely is not cost effective to fix. I just went through this with an HP 6970 less than 3 yrs old and had to trash it. The solution is taking the extended warranty on the one you have or, get the 4 yr. warranty on a new one.

Answered by Dinosaur 4 years ago

Verified Purchase

HP Team · Answer

Hi Keith and apologies for the issues you are experiencing with your printer. Please contact our HP Support Team for help resolving this issue.

“I bought this printer 12/23/20. I had a paper jam. I cleaned it out. there is no paper left in the printer. I cleaned the rollers like the video said to do. It says remove any jammed paper and make sure paper tray is installed properly i???”

1-2 of 2 Answers