“Troubleshooting connectivity between computer and the printer. We have the HP - Smart Tank 6001 Wireless All-in-one Supertank Injet Printer and Dell Laptop.”
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I am having the same problem when the printer has been idle for a while. Turning the printer off and back on seems to reconnect it. The real problem with this product is the complete lack of directions except the installation directions. The on-line help is of no use: it goes around in circles and never resolves the issue. There is no phone number provided. I doubt that I will ever purchase another HP product due to this total lack of support for this printer.
Sorry, there was a problem. Please try again later.My suggestion is to remove any HP printer programs--sometimes they run in the background and disrupt installation. Since you're running Windows (I'm Mac) I found it easiest to follow the instructions on the HP page. Something wasn't installing so I did remove and reinstall following the on-line instructions. The Supertank printers are wonderfully easy after set-up.
Sorry, there was a problem. Please try again later.Hi there, Molly. I am sorry to hear that you have been experiencing printer connectivity issues with your laptop. Please visit our HP Support Page for help with resolving this technical issue.
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