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Hello. Thanks for your question. We recommend following these instructions for the 1 year of Microsoft 365 Personal: Refer to the "Activate an Office purchase or offer that's included on a new Windows 10 device" section on this webpage to activate your one year of Microsoft 365 Personal: https://bit.ly/3kUNgIZ For further assistance, reach out to the Geek Squad at Best Buy or HP Support by visiting https://support.hp.com
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