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Hi Penny. Thanks for reaching out about this. That's really odd. It might have something to do with the "home" location address in the settings. If that is slightly off, it could mess up other searches down the line. We can look into this if it's still having some issues. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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