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Hi! "Open box" means that this item was purchased by a client which then returned it while on the 15 day exchange/return period. for further information please contact Best Buy so that they can provide you further information about this specific "Open Box" product. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us
Sorry, there was a problem. Please try again later.Open box is exactly what it means. Call your local store for more details.
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