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Hi there, Your refrigerator may not be level on the floor. Level your refrigerator with the leveling feet. The body of your refrigerator is touching a wall. Move your refrigerator out from the wall. The drip tray in the back of the refrigerator is not properly placed. Renee, Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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