“I bought an Insgnia 43" Non Smart TV and am trying to add the Insgnia Soundbar using an HDMI cable. I cannot get it to work using the HDMI cable. It will, however work with the optical cable which won't work with my Firestick remote. Any Suggestions?”
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Hi MarkS! Thank you for reaching out to us regarding this issue on your Insignia™ - 2.0-Channel Soundbar. If you have an Insignia non smart TV, you may need to change the Audio format to use the HDMI connection. Just go to your TV's Audio Menu, select Audio Format/Audio Delay, then set Audio Format to PCM. If this still didn't work, the HDMI cord may be defective. I hope this helps. Please let us know if you need further assistance. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
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