A:AnswerI had a Vizio sound bar that did the exact same thing. If no sound goes through the sound bar after a period of time, it shuts down. Computers do the same thing. Not a big deal. I guess the idea is to prolong the life of the sound bar.
A:AnswerThis soundbar includes an optical cable and a 3.5 mm audio cable. If you use the 3.5 mm audio cable, then you do not need to use the included optical cable.
A:AnswerI figured it out. I pushed the status button on the remote till i got a white light on the soundbar and it got rid of the volume level flashing. The Insignia tv and soundbar work great!
A:AnswerHi CareyC,
Your soundbar can learn 12 button codes from most remote controls, so you can easily control the sound with both the soundbar remote and the TV remote. You can also replace the soundbar remote with another remote.
Dina || Insignia Support || https://www.bestbuy.com/insignia
A:AnswerHi MarkS! Thank you for reaching out to us regarding this issue on your Insignia™ - 2.0-Channel Soundbar. If you have an Insignia non smart TV, you may need to change the Audio format to use the HDMI connection. Just go to your TV's Audio Menu, select Audio Format/Audio Delay, then set Audio Format to PCM. If this still didn't work, the HDMI cord may be defective. I hope this helps. Please let us know if you need further assistance. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
A:AnswerHi DANL! Thank you for inquiring about our Insignia™ - 2.0-Channel Soundbar. This soundbar works well with your Insignia NS-24D310NA21 TV. The setup process is so easy. Just connect the soundbar to your TV using HDMI, 3.5mm aux cable, or Digital optical cable. Change the audio output in the TV by going to Audio menu, then select Digital Audio Format/Audio Delay, and choose PCM. Make sure that the soundbar is properly plugged in before testing it out. I hope this helps. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHi Tom12! Thank you for inquiring about our Insignia™ - 2.0-Channel Soundbar. If your TV has Auxiliary, Optical Digital Audio, or HDMI port, this soundbar should be compatible. If you are going to use HDMI or Optical Digital Audio cord, you may need to change the audio output of the TV to PCM format (typically found in the audio settings of the TV). I hope this helps. If you have further questions, don't hesitate to reach out. - James | Insignia Support | https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
A:AnswerYes, Whit! This should work with your 24" Insignia Television as long as it has an HDMI port, Auxiliary, Optical Digital Audio port, or is Bluetooth enabled. This Soundbar provides different connectivity options to utilize it in various purposes. If you need assistance in setting it up with your TV, you may always reach out to us. We're happy to help! - James | Insignia Support | https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
A:AnswerHi RebeccaT! We appreciate this inquiry. You can definitely purchase an Insignia/Universal remote that you can program to this soundbar. If you will be needing assistance with reprogramming the remote, you may contact our Insignia Customer Service at 877-467-4289 for full assistance. You may visit the link below for more product information. Dalainne | Insignia Support. https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
A:AnswerHello BBYCustomer248,
Use HDMI ARC and CEC technology to control your soundbar with your TV remote. Or you can even teach your included soundbar remote functions from another remote, using the IR remote learning functionality (not all remotes are compatible).
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
