“I purchased soundbar 6 months ago. Sometimes the remote won't turn on soundbar, even with new batteries in the remote. Lately, I've had to uplug the soundbar from wall outlet, wait a few seconds and plug back in. Only then will it turn on.”
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Hello, thanks for your reaching out. Make sure there’s a clear line of sight to the soundbar’s IR sensor, confirm the soundbar powers on normally using the button on the unit, and try plugging it directly into a wall outlet instead of a power strip. If the soundbar still only turns on after being unplugged and reconnected, please contact our Support at 1‑877‑467‑4289 or Insignia@bestbuy.com for further assistance with the next steps. Mueez | Insignia
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