Questions & Answers

Q: QuestionCan I adjust the bass and treble levels on this soundbar?

• A:Answer Yes, you can fine-tune the sound with adjustable bass and treble levels.

Q: QuestionDoes this soundbar come with mounting hardware?

• A:Answer Yes, this soundbar includes the hardware needed for wall mounting.

Q: QuestionDoes this soundbar have dialogue enhancement?

• A:Answer Yes, this soundbar features dialogue enhancement technology.

Q: QuestionIs a subwoofer included with this soundbar?

• A:Answer Yes, a wireless subwoofer is included with this soundbar.

Q: QuestionWhat audio modes does this soundbar have?

• A:Answer This soundbar has Standard, Theater, News, and Night audio modes.

Q: QuestionIs there an HDMI cable included with this soundbar?

• A:Answer Yes, this soundbar includes an HDMI cable.

Q: QuestionHow do I silence the sound when I turn on the tv. It says "HDMI" very loudly.

Asked 4 months ago by Jay.

• A:Answer The manual says to press the mute button at least 8 seconds to disable the voice prompts. Hope this helps

  Answered 4 months ago by Jorge

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Q: Questionis this compatible with an Oticon Real hearing aid?

Asked 3 months ago by Nano.

• A:Answer No soundbar connects to hearing aids. I have had Phonak and Oticon hearing aids and you need to buy their own dedicated TV accessory.

  Answered 2 months ago by Anonymous

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Q: QuestionDisconnected from insignia tv, have tried every possible troubleshooting I could think of and can't get the TV to send sound thru arc to the soundbar. Any troubleshooting suggestions?

Asked 23 hours ago by PatrickA.

Q: QuestionCan the insignia sound bar be mounted to the bottom of the insignia tv

Asked 1 week ago by Anonymous.

• A:Answer Hello, thank you for your question. Yes, this Insignia soundbar can be mounted to the bottom of an Insignia TV when using a compatible soundbar mounting bracket. The soundbar itself does not include a direct‑mount option, but it works perfectly with universal TV‑attached soundbar mounts that secure to the TV’s VESA holes. This allows the soundbar to sit neatly below the TV without needing to mount it to the wall. Sudeep | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI was trying to connect the subwoofer to the soundbar and i can't, i don't know if I'm doing something wrong i though if i just press the pair button of the sub it going to connect immediately, any tip to try ?

Asked 2 weeks ago by Richard.

• A:Answer Hello Richard, thank you for your question. Please contact Insignia Support at 877‑467‑4289 or email: [email protected] for assistance with getting the subwoofer connected to your Insignia sound bar, and we will be able to review the issue and provide further help. Poojitha | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI’ve tried every possible connection to my fire tv, it sounds quieter, tinnier, and overall more horrible than my tv speakerss.. any trouble shooting ideas?

Asked 3 weeks ago by Bbrechnev.

• A:Answer Hello, and thank you for the question. We’re sorry to hear your Insignia 2.1 Channel Soundbar is sounding quieter or tinnier than expected when connected to your Fire TV. Please contact our support team directly at 877‑467‑4289 or [email protected] so we can assist you further. Poojitha | Insignia

  Answered 5 days ago by InsigniaCustomerSupport

  
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Q: QuestionNeed a replacement remote for this unit

Asked 1 month ago by Terry.

• A:Answer Hi Terry, thank you for your question. For a replacement remote for your Insignia™ 2.1 Channel Soundbar, you can contact Best Buy at 1‑888‑237‑8289. They will check compatibility and help you with the correct recommendation. Thank you for choosing Insignia. Sudeep | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionHas anyone else experienced background noise going in and out of the speaker? It is pretty annoying and i dont know if this is an easy fix or a glitch. I can mine connected via hdmi arc

Asked 1 month ago by Jjpp.

• A:Answer Hello, thank you for contacting us. We appreciate your question regarding the background noise cutting in and out on your Insignia 2.1 Channel Soundbar when connected through HDMI ARC. Intermittent audio like this can happen for a few different reasons, and our support team can help walk you through the proper troubleshooting steps to get everything working smoothly again. Please reach out to us at [email protected] or call 877‑467‑4289 with your soundbar and TV model numbers, and we’ll be happy to assist you further. Narendra | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: Questionwill the wireless subwoofer stay connected to soundbar with me useing arc hdmi cable to tv

Asked 1 month ago by spike.

• A:Answer Yes, i have mine connected via ARC and subwoofer connects fast.

  Answered 1 month ago by JjppVerified Purchase

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Q: QuestionI have a Hisense 58 in R6 model TV When I adjust the volume will the notification appear on the TV screen?

Asked 1 month ago by Paul.

• A:Answer Absolutely not. ONLY on the sound bar itself will you see the volume levelers.

  Answered 1 month ago by Sal559Verified Purchase

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Q: QuestionHow many watts for each speaker

Asked 2 months ago by Anonymous.

• A:Answer Power output: Soundbar: Left and right channel: RMS 25W x2 Subwoofer: RMS 70W

  Answered 1 month ago by EslinPVerified Purchase

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Q: QuestionDo these units have auto shut off if not in use?

Asked 2 months ago by Bunny.

• A:Answer Yes, the Insignia™ 2.1 Channel Soundbar with Wireless Subwoofer does have an auto shut-off feature. According to the official quick setup guide for model NS-HTSB2123, the soundbar will automatically turn off after 15 minutes of inactivity (no audio signal) to conserve power . You can also manually disable this feature if needed through the remote control settings.

  Answered 1 month ago by EslinPVerified Purchase

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Q: Questionhow many watts

Asked 2 months ago by ToyosiF.

• A:Answer 120 watts

  Answered 2 months ago by Kyle

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