Questions & Answers
- Model:
- NS-AC06PWH1
- |
- SKU:
- 6393188
Q: QuestionWhere can we find the filters for it?
Asked by George.
- A:Answer Hi George! That's a great question! For your Insignia™ 250 Sq. Ft. Portable Air Conditioner, replacement filters usually aren't sold directly through Best Buy. We recommend contacting Insignia Support at 1-877-467-4289 for assistance with getting a replacement filter. — Shiela | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionCan I purchase replacement window slides?
Asked by Jeff.
- A:Answer Hi Jeff! Unfortunately, replacement window slides for the Insignia™ 250 Sq. Ft. Portable Air Conditioner aren't available for separate purchase, as we do not sell individual parts. However, you might want to check third-party retailers for compatible alternatives. — Tine | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIs a screen assembly available for the outside vent - insignia 250 white?
Asked by Anonymous.
- A:Answer Hi there! The Insignia™ 250 Sq. Ft. Portable Air Conditioner (Model: NS-AC06PWH1) does not come with a built-in screen assembly for the outside vent. However, some users have suggested creating a DIY solution using screen material from a hardware store to prevent insects or debris from entering through the exhaust vent. — Shiela | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionWhat does this need for operation
Asked by S.
- A:Answer Thank you for your inquiry! To operate the Insignia™ 250 Sq. Ft. Portable Air Conditioner, you’ll need a few basic things in place. First, it requires a standard 115V grounded electrical outlet, which is typical in most homes—extension cords or power strips should be avoided for safety. The unit also comes with an exhaust hose and a window installation kit, which must be properly set up to vent hot air outside through a sliding window. For areas with high humidity, you might need to manually drain the collected water or attach a drain hose for continuous drainage. It’s important to place the unit with at least 20 inches of clearance around it to ensure proper airflow. Some models also include a remote control for added convenience. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIs this ac an energy share?
Asked by Ampiliz.
- A:Answer Thank you for your inquiry! The Insignia™ 250 Sq. Ft. Portable Air Conditioner is not listed as Energy Star certified. Energy Star certification is typically highlighted in product descriptions and specifications, and this model does not include that designation. That means it may not meet the energy efficiency standards required for Energy Star labeling.
Answered by InsigniaCustomerSupport

Q: QuestionHow heavy is this? I'm an older female not sure i could lift it to fet in the house from my car
Asked by Anonymous.
- A:Answer The unit weighs approximately 73 pounds (33 kilograms), which may be difficult to lift without assistance. For safety, it is recommended to seek help when moving or transporting it. Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIs it normal for for the AC to seem like it doesn't collect a sufficient amount of water when on cool mode to the point where you don't have to drain it? Also is it normal or common for it to sometimes sound louder than normal when the compressor is on?
Asked by K.
- A:Answer Thank you for your inquiry! Yes, it's quite normal for a portable air conditioner like the Insignia™ 250 Sq. Ft. Portable Air Conditioner to not collect much water when it's running in cool mode. This is especially true if the humidity in your environment is low or if the unit is designed to evaporate most of the condensate through the exhaust hose, which many modern models do. In such cases, you might rarely need to drain it, or not at all. On the other hand, it's also common for the unit to sound louder when the compressor kicks in. This noise is typically more noticeable when the AC is working hard to cool a warm room, but it usually quiets down once the desired temperature is reached. If the unit is placed on an uneven or soft surface like carpet, it might amplify the sound. However, unless the noise is unusually loud or sounds abnormal (like rattling or grinding), it's generally not a cause for concern.
Answered by InsigniaCustomerSupport

Q: QuestionHi I just purchased this but i have a sliding glass door. I purchased a sliding glass door kit from Amazon and the connector hose doesn't quit fit around the base so I had to tape it. Is there a kit I could buy? Or any ideas what i can do? It's 100° out
Asked by Angela.
- A:Answer Hi Angela, thank you for your question and for choosing the Insignia™ 250 Sq. Ft. Portable Air Conditioner. We understand how frustrating it can be to deal with fitting issues—especially in extreme heat! Since the connector hose from your sliding door kit doesn’t fit properly, we recommend reaching out directly to Insignia Support for guidance on compatible accessories or recommended solutions. They may be able to suggest a specific kit or adapter that works better with your unit. You can contact Insignia Support at 877-467-4289 for personalized assistance. We hope this helps and that you stay cool! — Shiela | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionBrand new AC has sewage like smell coming from it? Is it faulty or is there something I can do? I’d rather not lug it all the way back to Best Buy and re set it up.
Asked by Anonymous.
- A:Answer Thank you for your inquiry! I'm sorry to hear about the unpleasant smell from your new air conditioner! Here are some steps you can try to address the issue: First, check the drainage to ensure the drain tray is empty and the drainage system is functioning properly, as stagnant water can cause unpleasant odors. Next, inspect and clean the air filters, as dirty filters can harbor mold and bacteria, leading to bad smells. Make sure the unit is properly ventilated, as poor ventilation can cause odors to build up. Run the air conditioner on high for a few hours to see if the smell dissipates, as sometimes new units need to run for a while to clear out any manufacturing residues. Additionally, inspect the unit for any leaks or signs of damage that might be causing the smell. If these steps don't resolve the issue, it might be best to contact Insignia customer support or Best Buy for further assistance. Best Buy has a return and exchange policy that might be helpful if the unit is faulty. I hope this helps! Let me know if you need any more assistance. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionI bought this unit today and they had to lay it on its side in the car. They told me to keep it upright for 24 hours before using it. My question is that it was on its side for only 10 minutes, does it still have to be upright for 24 hours?
Asked by Anonymous.
- A:Answer Hi there. Yes, it's still recommended to keep your Insignia™ Portable Air Conditioner upright for 24 hours before using it. This precaution allows the refrigerant to settle properly, ensuring optimal performance and preventing potential damage. Even though it was on its side for only 10 minutes, it's best to follow the guidelines to avoid any issues. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionDoes this device have a way to lock controls, like a child lock feature?
Asked by AB.
- A:Answer The Insignia™ 250 Sq. Ft. Portable Air Conditioner does not come with a child lock feature. If you have any other questions about this device, feel free to reach out to us. Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionWon't Heat it only. I push the remote for heat don't get heat only gets cool. Any suggestions?
Asked by Reedorbs.
- A:Answer Hello! Thank you for reaching out. I would like to inform you that this specific portable air conditioner does not have a heating feature. I hope this information is helpful! If you have any further questions, please feel free to ask. - Carl | Insignia Products
Answered by InsigniaCustomerSupport

Q: QuestionDoes this unit on AC mode turn itself back on
Asked by Anonymous.
- A:Answer It will turn itself back on if you set the timer to turn it on. Or if you mean just the regular compressor on/off to maintain temperature, yes it does that.
Answered by aj01
Q: QuestionHow do you clean it?
Asked by Anonymous.
- A:Answer Thank you for your inquiry! To ensure your Insignia™ 250 Sq. Ft. Portable Air Conditioner runs efficiently and maintains good air quality, regular cleaning is essential. Start by turning off and unplugging the unit for safety. Remove the air filter, usually found behind the front grille or on the side, and rinse it under running water. For heavily soiled filters, use mild detergent and a soft brush, then allow it to air dry completely before reinserting it. Wipe down the exterior with a damp cloth, avoiding harsh chemicals. If your model has a water tank, empty and wash it regularly, letting it dry fully before reinsertion. Disconnect and inspect the exhaust hose for any blockages, cleaning it with a damp cloth. Lastly, check the evaporator and condenser coils for dust or debris and gently clean them if necessary. Proper storage during off-season use, including detaching the exhaust hose and covering the unit, will further extend its lifespan. Keith | Insignia Support https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Answered by InsigniaCustomerSupport

Q: QuestionHow many amps does the Insignia Window Air Conditioner - 12000 BTU (NS-AC12WWH5-C) draw?
Asked by Daniel.
- A:Answer Hi Daniel! The Insignia Window Air Conditioner - 12000 BTU (NS-AC12WWH5-C) typically draws around 10 to 12 amps1. This can vary slightly depending on the specific conditions and settings. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Answered by InsigniaCustomerSupport

Q: QuestionDoes this go 60 or below 60 degrees?
Asked by Joe.
- A:Answer For the cooler no
Answered by MarcelaS
Q: QuestionUnit is draining several gallons of water every 3 hours with hose. If I allow it to fill internally (no hose), water spits out everywhere from top of the unit. It’s a disaster. Humidity is high, but filters are clean and never had to drain once last year.
Asked by CathleenR.
- A:Answer Hi there! Thank you for reaching out! We apologize for any inconvenience this may cause. If you need our help resolving this matter, don’t hesitate to call our customer service line for diagnostics. - Carl | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionPlug type?
Asked by Me.
- A:Answer Hi Me, The Insignia™ - 250 Sq. Ft. Portable Air Conditioner (NS-AC06PWH1) portable air conditioner uses a 3-prong grounding plug. This type of plug helps minimize the risk of electric shock by grounding the appliance. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Answered by InsigniaCustomerSupport

Q: QuestionIs the front grille removable? It has rust that needs to be cleaned. Thanks.
Asked by Gsk.
- A:Answer Hi there! We do not recommend removing the front grill for your safety and to avoid damaging the unit, which may void your warranty. I hope this answers your question. If you have further questions, feel free to reach out. - Carl | Insignia Support
Answered by InsigniaCustomerSupport

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