“Brand new AC has sewage like smell coming from it? Is it faulty or is there something I can do? I’d rather not lug it all the way back to Best Buy and re set it up.”
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Thank you for your inquiry! I'm sorry to hear about the unpleasant smell from your new air conditioner! Here are some steps you can try to address the issue: First, check the drainage to ensure the drain tray is empty and the drainage system is functioning properly, as stagnant water can cause unpleasant odors. Next, inspect and clean the air filters, as dirty filters can harbor mold and bacteria, leading to bad smells. Make sure the unit is properly ventilated, as poor ventilation can cause odors to build up. Run the air conditioner on high for a few hours to see if the smell dissipates, as sometimes new units need to run for a while to clear out any manufacturing residues. Additionally, inspect the unit for any leaks or signs of damage that might be causing the smell. If these steps don't resolve the issue, it might be best to contact Insignia customer support or Best Buy for further assistance. Best Buy has a return and exchange policy that might be helpful if the unit is faulty. I hope this helps! Let me know if you need any more assistance. Keith | Insignia Support
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