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Hello Mari, thank you for bringing this to our attention. It sounds like there may be a loose seal or some other issue causing the humming sound when you try to close the window with the exhaust kit attached. We recommend checking to make sure the exhaust hose is properly installed and securely fastened. You may also want to try adjusting the position of the exhaust kit to see if that helps reduce the noise. We hope this information is helpful to you. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204
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