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Hi Notsosmart, I really do apologize for the inconvenience that you've experienced. I highly suggest to bring it in where you order this TV and report the missing item on the box. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki https://insigniaproducts.com
Sorry, there was a problem. Please try again later.I had the same problem. I was able to bring it in to best buy and they gave me a new one with the remote. Call them and report the missing item. They will tell you how you should correct the situation.
Sorry, there was a problem. Please try again later.
