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Hi Lex! Thank you for reaching out to us regarding this issue on your Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We need to identify if the issue is caused by a software or a hardware issue. Please contact our Insignia Support Team for assistance in troubleshooting the issue. Phone: 1-877-467-4289; Email: [email protected]. We look forward in assisting you. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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