Questions & Answers

Q: QuestionHow large of a room can this air purifier clean?

• A:Answer This air purifier is designed for large-sized rooms up to 497 square feet.

Q: QuestionWhat does the LED display on the air purifier show?

• A:Answer The LED display shows the current air quality level and filter life.

Q: QuestionHow does the air purifier help with odors?

• A:Answer It uses an active carbon filter to remove odors from chemicals like ammonia, formaldehyde, and nicotine.

Q: QuestionDoes this air purifier have a timer?

• A:Answer Yes, it has a timer that allows you to set it for 1, 2, 4, 8, or 12 hours before automatically shutting off.

Q: QuestionWhat type of filter does this air purifier use?

• A:Answer This air purifier uses a HEPA filter to capture particle pollution.

Q: QuestionHow many filters does this have. Are they washable

Asked 4 years ago by Kay.

• A:Answer This has a single cylindrical filter that is not washable. You can however, vacuum the exterior of the filter, to increase longevity of the filter.

  Answered 3 years ago by stevefromtheburbs

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Q: QuestionHow much do the filters cost?

Asked 2 years ago by Retta.

• A:Answer I will answer ,as that’s all I’ve done is replace these filters after 2 months, 42.00!!!

  Answered 2 years ago by SandyO

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Q: Questionhow do you clean the filter?

Asked 2 years ago by Anonymous.

• A:Answer You cannot clean the filter you need to replace it, filter shoulld last a year, that is what they told me.

  Answered 2 years ago by LobstergirlinSouthCarlonVerified Purchase

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Q: QuestionCan this be placed horizontally? Or is required to sit vertically?

Asked 3 years ago by DumbGrunt.

• A:Answer Must be vertical

  Answered 3 years ago by GunnerOCVerified Purchase

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Q: QuestionCan you turn the lights off on the unit overnight?

Asked 3 years ago by Buffalo.

• A:Answer Yes

  Answered 3 years ago by JoeG

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Q: Question1 week, shows red and 200 to 300 in our room, living room 6 kids and animals stays 40 with a different brand. Swapping same. Filters go quick?

Asked 1 year ago by Filter.

• A:Answer It sounds like you're experiencing some issues with the Insignia™ 497 Sq. Ft. HEPA Air Purifier. Here are a few points to consider: 1. Air Quality Indicator: The red light and high readings (200 to 300) suggest that the air quality in your room is poor. This could be due to the presence of multiple kids and animals, which can increase the amount of dust, dander, and other particles in the air. 2. Filter Life: The filters in air purifiers can indeed go quickly, especially in environments with high levels of pollutants. The Insignia air purifier has a filter replacement indicator that alerts you when it's time to change the filter, typically after about 2,000 hours of use. 3. Comparison with Other Brands: If another brand's purifier is maintaining a lower reading (around 40) in the same environment, it might be more efficient or have a higher capacity for handling pollutants. 4. Maintenance: Regular maintenance, such as cleaning the pre-filter and ensuring the purifier is running at an appropriate speed, can help extend the life of the filters and improve performance. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow can you sell this item ( Insignia™ - 497 Sq. Ft. HEPA Air Purifier ) when the replacement filters are always sold out / discontinued? Do you expect consumers to buy this item as a one-time use? Seems not right.

Asked 4 months ago by Confused.

• A:Answer Hi! We understand your concern — the replacement filters for this model have been in high demand and can sell out quickly. While they’re not discontinued, we recommend signing up for restock alerts or checking back regularly. The air purifier is designed for long-term use, and we appreciate your feedback as it helps improve availability and service. — Shiela | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: Questionhow often do you change filters and how expensive are they?

Asked 5 months ago by tina.

• A:Answer Thank you for your question, Tina! To maintain the best air quality and performance from your Insignia™ 497 Sq. Ft. HEPA Air Purifier, Filter life varies based on runtime and existing air conditions. We recommend that you replace the filter when the (filter replacement) indicator starts flashing blue. The replacement filter, model NS-APFL2, is priced at around $71.99. This includes both the HEPA and activated carbon components in a single unit. For the most accurate pricing and availability, we suggest checking with Best Buy or other authorized retailers. Let us know if you’d like help finding where to purchase the filter or setting a reminder for your next replacement! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhy are these still for sale when no replacement filters are available?

Asked 6 months ago by Satisfied.

Q: QuestionWhat is the serial or model number of the filter ? I got one that it was suggested by online but it's like 2 inches smaller (not the right side)

Asked 1 year ago by Toshibapaidrev.

Q: QuestionThe light above the power button flashes blue periodically when the unit is off. What does this indicate?

Asked 1 year ago by zaz.

• A:Answer Hi Zaz, thank you for bringing this to our attention. If you see the power button flashes blue, it is an indicator that you need to replace the filter. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-497-sq-ft-hepa-air-purifier-with-energy-star-certification-white/6444067.p?skuId=6444067

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Question1. does this use a medical grade HEPA? 2. Is this a sealed system?

Asked 2 years ago by Mia.

• A:Answer Yes

  Answered 1 year ago by LuisMVerified Purchase

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Q: QuestionWhy doesn't my NEW unit set to AUTO change the fan speed automatically as the air gets dirtier and the # on display rises?

Asked 2 years ago by dja2k.

Q: QuestionIs this a true Hepa filter. Is this also ozone free

Asked 2 years ago by Shopper.

• A:Answer Yes

  Answered 1 year ago by LuisMVerified Purchase

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