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Hello, thank you for the question. For the Insignia 55" Class QF Series QLED 4K UHD Smart Fire TV, try a different HDMI cable, switch to another HDMI port, and power cycle both the TV and the connected device. If the issue continues, please contact us at 877-467-4289 or insignia@bestbuy.com for assistance. Poojitha | Insignia
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