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Make sure that the belt is not twisted, then use your thumb to stretch the belt until it reaches the round hole in the platter. If issue persists, please call our Customer Service at 1-877-467-4289. Our team will be happy to assist you with your concern. Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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