Does Face Recognition work with this screen protector? One of the two reviewers says that it doesn't. null

Question

Alexmblee · Accepted Answer

No, it does not. I just purchased this and on my iPad Pro 11, and every time I try to use FaceID I get a message that the camera is covered and I cannot use FaceID at all.

Maynard · Answer

From a review that describes how to correct the issue...

For those who say that is messed up the Face ID if you just reset your Face ID after you put it on it works perfectly.

ApplePro · Answer

Setup facial recognition again, in a well lit area

Josh · Answer

Yes Face ID works you just have to reset it after you put it on your iPad and you’ll be good to go

Gabemeiters81 · Answer

No it does not. I returned it.

hfox425 · Answer

I had geek squad install Zagg screen protector on my iPad Pro 11 and it Face Recognition doesn’t work.

James · Answer

Works just fine! No problems with facial recognition.

Rick24 · Answer

Yes, it is true that face recognition must be re-installed following installation of the screen protector. Equally important, all bubbles covering the three sensors must be worked out. The technicians at Best Buy spent a half an hour doing this for me, and the results are perfect. And they did it for free (they charge $15.00 for Zagg but do Insignia for free. The downside is that Insignia, a Best Buy brand, does not have the Zagg lifetime-replacement guarantee.

Answered by Rick24 7 years ago

GRUMMAN14 · Answer

NO! I read the reviews and took a chance and still purchased it. Doesn’t work. Returned it immediately.

Sarahlemi · Answer

Yes it does

RAREfarm · Answer

Yes, it does work on my iPad Pro.

Drake · Answer

99.9% of the time it has worked for me... I have had it on for about a month and there are certain angles that it has not picked up... but otherwise it has worked perfectly... and surprisingly even in low light or no light situations.

Cheque · Answer

No...it blocks the camera.

Missy · Answer

Yes it does. Works very good

Shanks · Answer

My face was approved through my new screen protector and into the white matter of the device.

unknownUSER · Answer

Confirmed. Install the shield correctly and functionality of faceid is flawless.

InsigniaCustomerSupport · Answer

Hello Rick,

The unit will allow the face recognition, as long as the installation is proper, and the protector does not cover the sensors.

Grace - Insignia Support

lemke23 · Answer

It does because it does not cover the camera.

Flatman · Answer

No it absolutely does not work. Look at the screen protector for the Iphone Xs, it needs a larger cut out for all three cameras like the Xs protector.

Seb007 · Answer

Not it does no.

“Does Face Recognition work with this screen protector? One of the two reviewers says that it doesn't.”

1-10 of 20 Answers