Have Insigna m.2 NVWE enclosure with usc-c. Houses Crucial P2 M.2, Mmdl: CT500P2SSD8. It does not show as a drive on HP Envy or Surface Go 3. A Sata m.2 enclosure appears as a letter drive on the Envy. Help please. null

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BillT here. I have data I want to keep on the device. If I reformat, I'll lose the data. Currently the file system is NTFS; not compatible for an external drive? Thanks.

IgSh · Answer

First go to my pc, right click manage then storage. Find the drive and format it, then you going to have it available

InsigniaCustomerSupport · Answer

Hi BillT, thanks for purchasing our Insignia™ - M.2 NVMe to USB-C SSD Enclosure. I understand that it can be quite frustrating to not have your SSD connect to your computer as it should. However, we would need to know more about the situation, and it would be best to email us this concern so that we could provide accurate information. Please provide your full name, phone number, model number of the enclosure, and detailed description of the issue in the email. You may contact us at [email protected]. Looking forward to your response. - James | Insignia Support | https://www.bestbuy.com/site/insignia-m-2-nvme-to-usb-c-ssd-enclosure/6500317.p?skuId=6500317

Answered by InsigniaCustomerSupport 1 year ago

“Have Insigna m.2 NVWE enclosure with usc-c. Houses Crucial P2 M.2, Mmdl: CT500P2SSD8. It does not show as a drive on HP Envy or Surface Go 3. A Sata m.2 enclosure appears as a letter drive on the Envy. Help please.”

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