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Sorry, there was a problem. Please try again later.Hi, We apologize for your experience with this ice maker. It is important for us to hear your feedback o we will be able to know how to improve it. Now, for us to help you address the issue, please contact us at (877) 467-4289 so we can further assistance you and find possible ways to address the issue. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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