Questions & Answers

Q: QuestionMy icemaker says to add water, but it's already full. What is wrong and what can I do?

Asked 3 years ago by DustyJan.

• A:Answer Turn machine off. Then back on.

  Answered 3 years ago by AndreaTVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionAdd water light is on even though it has water up to max level?

Asked 4 years ago by Anonymous.

• A:Answer No

  Answered 4 years ago by InsigniaVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere can I find or buy replacement parts

Asked 4 years ago by Parts.

• A:Answer Ask the store where you purchased it.

  Answered 3 years ago by PunkinVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the warranty?

Asked 5 years ago by Anonymous.

• A:Answer ONE Year Limited Warranty. See warranty conditions in the description of product.

  Answered 5 years ago by Anonymous

  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionWhat type of Refrigerant is in the system?

Asked 5 years ago by Carlos.

• A:Answer According to the manual: Refrigerant: R600 a/21 g I have no idea what that means, but you can read it all by yourself, if you are old enough.

  Answered 5 years ago by luislast

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionMy ice machine has stopped working it just cycling water and not freezing. The freezing rods are warm if not hot and and the back of the machine gets very warm. Why?

Asked 1 year ago by Clw.

• A:Answer If your Insignia portable ice maker is cycling water but not freezing, and the freezing rods are warm, there are a few potential issues to consider: Thermostat issues, the cooling rods are blocked or machine malfunction. Please contact Insignia Support for further assistance. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionIce maker making a loud squeaking noise. Like nails on a chalkboard.... unable to use it.

Asked 3 years ago by Shawn.

• A:Answer no noises coming from ice maker except normal hums from operations

  Answered 3 years ago by TechJunkie82Verified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionHello how can get another Basker and Scoop for the Insgnia 26 lb. Ice machine Model Ns-IMP26SLO

Asked 4 years ago by Anonymous.

• A:Answer Contact the company.

  Answered 3 years ago by JulieOVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the dimensions and weight?

Asked 4 years ago by Bea.

• A:Answer Bought this ice maker just over 2 months ago. No longer makes ice. Why?

  Answered 4 years ago by Mike

  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionWhat is the hole covered in black plastic(not the drain plug) under the machine?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Insignia™ - Portable Ice Maker with Auto Shut-Off - Mint

• A:Answer To cover the hole.

  Answered 4 years ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionDoes this make soft chewable sonic ice?

Asked 5 years ago by beckya72.

This question was asked about the related product: Insignia™ - Portable Ice Maker with Auto Shut-Off - Mint

• A:Answer No.

  Answered 4 years ago by Happy

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy don't you idiots say up front it's 120 V and not 12 V

Asked 5 years ago by BadInfo.

• A:Answer Because that would be to easy.

  Answered 5 years ago by Mercedes

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHad this ice maker for less than a month and already the add water light stays in even when full and it stopped making ice? Is there a fix for this?

Asked 5 years ago by Lynn.

• A:Answer once the ice melts the full light will go off and the maker will continue making ice

  Answered 5 years ago by shopaholic

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many pounds of ice is a full tray? I am wondering how many cycles will need to be ran to fill a cooler

Asked 6 years ago by Capqcoty.

• A:Answer You would need to run this for two days straight to fill a cooler. It is very slow. A full tray is less than a pound of ice and the cubes are very small. This machine is useful for a home bar in a basement that doesn't have a refrigerator.

  Answered 6 years ago by Nitanizzle

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionMy machine that I purchased last Aug 2020 has quit working. Do I just take it into the store?

Asked 5 years ago by Weston.

• A:Answer It has a one year warranty. Unless you bought a extended warranty you should contact the company for advice on what to do.

  Answered 3 years ago by JulieOVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIt keep saying add water and it already has water in there and it’s not doing anything I have unplugged it and plug it back in and nothings working

Asked 3 years ago by Anonymous.

• A:Answer I had this problem with another brand. That problem was the water filter and water line. I gave it to a friend who is handy, and he took it apart and fixed it. But I like my new Insignia ice maker better. Hope this helps.

  Answered 3 years ago by mike1Verified Purchase

  Helpful (0)Unhelpful (10)ReportAnswer this questionShow more answers (1)