“the headphones were working great, my go to for work and the gym but now they’re in a state where both the red and blue led lights are on at the same time. the voice doesn’t say anything and they still light up red when they’re being charged.”
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you will need to do a hard reset on it
Sorry, there was a problem. Please try again later.Hi, This seems to be an internal malfunction on this set. Please contact us at 877-467-4289 for your warranty support needs and we will check for further options in this matter for you. Adolfo M. - Insignia Support https://www.insigniaproducts.com/contact-us
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