i bough one a couple of days ago and on those two days, the unit worked as advertised.
today, the sensor is not working. i have had to press the release button to open the cradle. null

Question

i bough one a couple of days ago and on those two days, the unit worked as advertised.
today, the sensor is not working. i have had to press the release button to open the cradle. null

reedguy · Accepted Answer

I am sure that pressing the button is the only way to mechanically release your phone. It automatically grasps the phone, but it only releases with the button push. This provides a way to make sure that the phone will not drop out in an unsafe manner.

Answered by reedguy 8 months ago

Verified Purchase

iOttie Customer Support · Answer

Hi Rod, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.

“i bough one a couple of days ago and on those two days, the unit worked as advertised. today, the sensor is not working. i have had to press the release button to open the cradle.”

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