Questions & Answers

Q: QuestionWhat is the product name?

• A:Answer The product name is iPhone 6 6s Screen/Addl Damage.

Q: QuestionIs this product an Apple device?

• A:Answer Yes, this product is an Apple device.

Q: QuestionWhere can I get service for this iPhone?

• A:Answer You can get service for this iPhone by visiting our Apple Authorized Service page.

Q: QuestionHow can I get service for this Apple device?

• A:Answer To get service for the Apple device, please visit our Apple Authorized Service page.

Q: QuestionWhat is the product name?

• A:Answer The product name is iPhone Xs Max WUR/Scn/Addl Dmg.

Q: QuestionI took my iPhone in to replace its battery. The tech required me to give them my passcode (or disable it) and leave it overnight. He said it was so they could make sure the battery works. Is this true? It feels like an invasion of privacy + security risk.

Asked 4 years ago by Concerned.

• A:Answer No they do not need your password or the phone to be unlocked to change a battery.

  Answered 4 years ago by JakeGeek

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Q: QuestionI have scheduled an appointment this sunday for the battery replacement, will this is done on the same day/visit?

Asked 5 years ago by K.

• A:Answer Thanks for your question! Typically, the battery replacement for iPhones is performed the same day/visit.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWill Best Buy replace iPhone battery over 80%?

Asked 3 years ago by Vuvi.

• A:Answer Nope, they wont. They'll say that Apple wont let them do it.

  Answered 3 years ago by Anonymous

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Q: QuestionWill my pictures, notes, and other information on my phone get deleted when the battery is replaced?

Asked 5 years ago by MomofBoys.

• A:Answer Your photos and contacts should be fine if they are just replacing the battery. Mine were. I lost a year's worth of photos (since my iCloud storage was full) when I dropped my powered phone into the water. but if the phone is undamaged and not shorted out, then you photos etc. should be there when the battery is replaced. At least that was my experience.

  Answered 5 years ago by JonLVerified Purchase

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Q: QuestionWhat would be the overall cost for a iPhone 7+replacement including the labor and the battery

Asked 5 years ago by Richard.

• A:Answer $53.66

  Answered 5 years ago by JayDouble

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Q: QuestionHow much is an iPhone 11 battery replacement?

Asked 4 years ago by Marv.

• A:Answer Mine is $70 before tax

  Answered 4 years ago by FluffyRaccoon

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Q: QuestionI have a screen protector on my phone that I want to keep. Is it possible to replace the battery while leaving the screen protector on?

Asked 5 years ago by Anonymous.

• A:Answer Yes! There should be no need to remove the screen protector to replace the battery.

  Answered 5 years ago by Yelitza

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Q: QuestionDoes the $49 include the battery when replacing iPhone 7 battery or is this just labor.

Asked 5 years ago by Steven.

• A:Answer Both parts and labor are included for the $49.

  Answered 5 years ago by AngelaMVerified Purchase

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Q: QuestionDoes Best Buy sell genuine Apple iPhone battery for iPhone 6

Asked 5 years ago by Tammie.

• A:Answer I had the battery replaced on my iPhone 6 18 months ago and Best Buy said that is was a genuine Apple battery they would install. Works well!

  Answered 5 years ago by RodgerDodger

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Q: QuestionHow long does it take to replace the battery? Also I have Iphone 6, is it possible to use the battery from there into the iphone Xs?

Asked 5 years ago by asdf.

• A:Answer Hi there. Thank you for your questions! Normally, we can get battery replacements done the same day. It just depends on the workload the Geek Squad is facing that day. We more than likely wouldn't be able to take the battery from the iPhone 6 and put it in the Xs because of compatibility and size differences. I hope this helps. If you have anymore questions, I'd recommend speaking with your local Best Buy's Geek Squad. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan you replace the battery in a 2016 iPhone SE? If so, how much would it be?

Asked 3 years ago by NancyG.

• A:Answer You should call the nearest store. I was told “no” last year because they no longer carry the battery for this model at their store.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes my iphone need to have been purchased from Best Buy in order to have the battery replaced there?

Asked 5 years ago by Salty.

• A:Answer No ! I bought my iPhone at Verizon. Apple directed me to Best Buy to have the battery replaced. Wow ! What a difference in my phone, it works great ! And a lot less than buying a new phone !

  Answered 5 years ago by GramGramVerified Purchase

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Q: QuestionIf I go to Best Buy, how much will it cost to replace my iPhone 11 battery with a new one??

Asked 3 years ago by Kenny.

• A:Answer It will be $69 plus tax.

  Answered 3 years ago by Anonymous

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Q: QuestionAny day ok to bring it in?( iPhone 11)

Asked 3 years ago by Srh.

• A:Answer Or you can make an appt a week in advance and then show up for said appt and they still don’t have the battery you need in stock and just let you waste your time. Legit happened to me today. Lame!

  Answered 2 years ago by Anonymous

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