A:AnswerHello Joe5532, I’m so sorry to hear that. Please reach out to our Customer Care team at 877-855-8593 and they will do their best to assist you.
A:Answermy roomba pushes off the charger when it us fully charged. I like that because in the past I have had batteries go bad and have to be replaced. No problem with this model.
A:AnswerHi Molly, I’m so sorry to hear you’re having issues with Roomba. Our excellent customer care group will be happy to help; please contact them when you’re with your robot. You can Live Chat, Email or browse FAQ’s at https://www.irobot.com or call 877-855-8593. Thanks for reaching out.
A:AnswerHello BelleToro, so sorry to hear that. Please reach out to our technical support team at 877.855.8593 for help. Their hours of operation are Monday through Friday: 9:00 am – 9:00 pm EST, Saturday & Sunday: 9:00 am – 6:00 pm EST.
A:AnswerHi Carol - All Roombas can navigate carpet well, but please know that all robotic vacuums will struggle with a very high pile shag (similar to how uprights may). I'd recommend a model with a bit more suction, such as the Roomba e5 or Roomba 960.
A:AnswerThe power cord isn't actually sold as an accessory, so may I recommend you reach out to our excellent customer care group for assistance? You can live chat or email at https://www.irobot.com or call 877-855-8593.
A:AnswerAll Roombas come with cliff detectors to prevent it from falling down stairs or off ledges of any kind. If you're looking to stop your robot from entering areas or rooms in your home you may want to consider a Dual Mode Virtual Wall Barrier, which creates either a virtual wall or a halo that blocks Roomba from entering the space. For the Roomba 675, the accessory is item #4636429.