“My 4K HDMI port suddenly stopped working. What can I do to fix it?”

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• Please contact our Technical Support Team for further information about this question. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.

  Answered by J5create Team 3 years ago

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• Beats me. I could not get it to connect to a monitor even at 1080p (HD). I returned this to Best Buy and bought a different USB dock from a different manufacturer from a different store, and now the HDMI port works great.

  Answered by Paul 2 years ago

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