“I plug it in and the microphone works but there is no video. Any suggestions?”

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• Mine had a plastic cover over the front. There is a tab you can use to remove it. If that isn't the problem, make sure whatever program you're using is set to use this camera. It could be that the camera isn't selected, and the audio is coming from another source (internal mic, headset, etc)

  Answered by Leehblanc 5 years ago

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• There are a lot of factors that could be causing this. I would recommend checking your video source in your video application, check your privacy settings to see if the webcam is allowed, make sure that you are plugging the webcam directly into a USB port on your computer. If you need additional assistance you can contact our customer support team: https://en.j5create.com/pages/contact-us

  Answered by J5create Team 5 years ago

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