“The last time I used this webcam I could see and hear the people I zoomed with but they could not see or hear me. The red light was on but the green light did not come on.”

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• I had a similar problem at first too. To get it to work I just pulled its cord out of the USB port and reinserted it. I have to do this every time I need to use it but it works. I hope this helps.

  Answered by Dann 4 years ago

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• Hi Judie, please check the settings in Zoom and see if our webcam is selected or may be labeled as UVC. If you need further assists, feel free to contact us. Our information can be found on our website. Respectfully, j5create.

  Answered by J5create Team 4 years ago

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