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Bought mine recently as well, and had a similar problem...I followed the instructions I found here and was able to resolve the problem...now they work perfectly! Hope this works for you as well: https://www.bestbuy.com/site/questions/jam-live-true-wireless-in-ear-headphones-black/5796033/question/42050ede-2948-3d58-bc52-8a3eedf90452
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